Skip to content
3 YEARS - WARRANTY - Shop The Best Furniture Deals In Canada - APPLY FINANCING
3 YEARS - WARRANTY - Shop The Best Furniture Deals In Canada - APPLY FINANCING
Financing Locations Customer Forms Shipping & Return Policy

Shipping and Delivery

 

BERRE FURNITURE

Shipping, Cancellation, Return & Refund Policy

At Berre Furniture, we are committed to providing quality furniture and excellent customer service. Because most of our furniture is ordered specifically for each customer, please review the following policies carefully before placing your order.

SHIPPING & DELIVERY

Delivery Service

Berre Furniture provides professional delivery services to ensure your furniture arrives safely.

Our delivery team will place and assemble furniture in the room of your choice where applicable. Customers are responsible for ensuring that all merchandise can safely fit through doors, hallways, stairways, elevators, and other access points before delivery.

Additional delivery charges may apply if a second delivery attempt is required.

Estimated Delivery Times

Estimated delivery dates are provided in good faith but are not guaranteed.

Delivery times may vary due to factors beyond Berre Furniture's control, including:

  • Manufacturer production schedules

  • Supplier delays

  • Overseas shipping

  • Customs clearance

  • Weather conditions

  • Transportation delays

  • Labour shortages

  • Force majeure events

Berre Furniture is not responsible for delays caused by manufacturers, suppliers, freight carriers, customs authorities, or other events beyond our reasonable control.

Storage Policy

Once your merchandise is available, Berre Furniture will store it free of charge for up to 30 days after notifying you.

After 30 days, a storage fee of $100 per month may apply unless otherwise agreed in writing.

ORDER CANCELLATIONS

Free Cancellation

Orders may be cancelled within 48 hours of purchase at no charge, provided that:

  • The order has not been submitted to the manufacturer or supplier.

  • Production has not begun.

  • The merchandise has not been shipped.

  • Delivery has not been scheduled.

Cancellation requests must be made by phone, email, or in person.

Special Orders

Most furniture sold by Berre Furniture is ordered specifically for each customer and is not maintained as regular inventory.

Once an order has been submitted to the manufacturer or supplier, it becomes a Special Order.

Special Orders cannot be cancelled, modified, exchanged, or refunded except where required by applicable consumer protection laws.

Special Orders include, but are not limited to:

  • Custom furniture

  • Custom fabrics or colors

  • Custom configurations

  • Products ordered specifically for a customer

  • Products not normally stocked by Berre Furniture

Cancellation Fees

After the initial 48-hour cancellation period:

  • Orders cancelled before submission to the supplier may be subject to a 3% payment processing fee.

  • Orders already submitted to the supplier are considered Special Orders and are non-refundable.

  • Orders already shipped or in transit cannot be cancelled.

If Berre Furniture approves an exception, a minimum 30% cancellation/restocking fee plus any applicable delivery, transportation, warehousing, customs, and handling charges will apply.

DELIVERY REFUSALS

Refusing delivery does not cancel your purchase.

Refused deliveries will be treated as cancelled orders and are subject to:

  • 30% restocking fee

  • Original delivery charges

  • Return freight charges

  • Any additional handling or storage costs

RETURNS

Because the majority of Berre Furniture products are Special Orders, all furniture sales are considered final unless the product is damaged, defective, or otherwise required by applicable law.

If Berre Furniture approves a return, the following conditions apply:

  • Return request must be made within 7 days of delivery.

  • Merchandise must be unused.

  • Merchandise must remain in its original packaging.

  • Merchandise must not be assembled, altered, or damaged.

  • A Return Merchandise Authorization (RMA) must be obtained before returning any merchandise.

Returns without an approved RMA will not be accepted.

Non-Returnable Items

The following items cannot be returned:

  • Special Orders

  • Custom Orders

  • Clearance Items

  • Final Sale Items

  • Mattresses

  • Foundations

  • Pillows

  • Bedding

  • Linens

  • Gift Cards

  • Floor Models (unless otherwise stated)

Restocking Fee

Approved returns are subject to:

  • Minimum 30% restocking fee

  • Original delivery charges

  • Return shipping charges

  • Pickup fees (if applicable)

  • Inspection fees (if applicable)

Refunds are processed only after the merchandise has been inspected and approved.

DAMAGED OR DEFECTIVE ITEMS

Customers must inspect all merchandise immediately upon delivery.

Any visible damage should be noted on the delivery receipt before signing.

Damage or manufacturing defects must be reported to Berre Furniture within 48 hours of delivery.

Claims reported after 48 hours may not be eligible for warranty service or replacement.

Please retain all original packaging until your claim has been resolved.

REPAIR POLICY

If the manufacturer determines that a product can reasonably be repaired under warranty, Berre Furniture reserves the right to repair the item before authorizing a replacement or refund.

Warranty repairs will be completed at no cost to the customer where covered by the manufacturer's warranty.

REFUNDS

Approved refunds will be issued using the original payment method.

Refund processing times vary depending on your financial institution and payment provider.

Payment processing fees charged by financial institutions are non-refundable.

FLEXITI & THIRD-PARTY FINANCING

Purchases made through Flexiti or any other third-party financing provider are subject to the financing company's terms and conditions.

If an order is cancelled or refunded:

  • Any fees charged by the financing company may be deducted from the refund.

  • Interest already charged by the financing company is the customer's responsibility.

  • Berre Furniture is not responsible for financing fees, administrative charges, or interest charged by third-party financing providers.

CREDIT CARD REFUNDS

Credit card refunds are processed only to the original credit card used for the purchase.

Processing times depend on your credit card issuer and financial institution.

OWNERSHIP OF MERCHANDISE

If a refund, cancellation, or chargeback is approved, ownership of the merchandise immediately reverts to Berre Furniture until the product has been returned in acceptable condition.

Customers agree to cooperate in returning any refunded merchandise.

Failure to return merchandise may result in legal action.

PRICE CHANGES

Prices are subject to change without prior notice.

Orders with an accepted deposit are protected at the agreed purchase price.

FORCE MAJEURE

Berre Furniture shall not be liable for delays or failure to perform its obligations due to circumstances beyond its reasonable control, including but not limited to:

  • Natural disasters

  • Severe weather

  • Supplier shortages

  • Manufacturing delays

  • Transportation disruptions

  • Customs delays

  • Labour disputes

  • Government regulations

  • Pandemics

  • Other unforeseen events

GOVERNING LAW

This policy shall be governed by and interpreted in accordance with the laws of the Province of Ontario and the applicable federal laws of Canada.

CONTACT US

Berre Furniture

Website: www.berre.ca

Email: info@berre.ca

Phone: 647-532-3839

By placing an order with Berre Furniture, you acknowledge that you have read, understood, and agreed to this Shipping, Cancellation, Return & Refund Policy.

Berre Furniture reserves the right to update or modify this policy at any time without prior notice.

Compare products

{"one"=>"Select 2 or 3 items to compare", "other"=>"{{ count }} of 3 items selected"}

Select first item to compare

Select second item to compare

Select third item to compare

Compare