Shipping Policy - Berre Furniture

Delivery

Shipping Fees

White Glove Service¹:

$200 within 50 kilometers of Toronto

Price is calculated prior to check out and is determined by the amount of your purchase and the location of your delivery. At checkout, you can discuss estimated delivery dates. Alternatively, someone will contact you to notify you of an open delivery spot and confirm your availability for the date. Please contact our Customer Care team at least 72 hours before your delivery date if you would like to make any changes. In the rare case that the delivery window cannot be met due to unforeseen circumstances, the Delivery Team will attempt to contact you in advance.

Damages can unfortunately occur during transit while in the care of a third party. If your order arrives damaged, please document photos and contact us by phone within 24 hours. We reserve the right to refuse a refund or replacement if the item is found to have suffered damage after delivery or has been misused.

White Glove Service¹

White Glove Delivery Service includes full delivery and full set up along with all packaging removal. This service does not include mounting artwork and mirrors or connecting electrical items. Deliveries to a multi-level building must have an elevator booked at the time of our drivers’ arrival to your location. Our drivers will ask that you sign confirming your delivery has been completed. This service is applicable only for Greater Toronto Area and Ottawa.

Make Sure Your Furniture Fits!

The customer is responsible for knowing that all elevators, stairwells, corridors and doorways of their residence will permit normal delivery of the items they purchased. We are not responsible for furniture that does not fit, and delivery fees will still apply if the item must be returned to us for this reason. Berre Furniture does not have any responsibility for inside property damages. Please make sure to take proper measurements of all these spaces and the items you intend to purchase.

Delays

Lead times

While many estimated times of arrival are quite accurate and some orders even come in early, with made-to-order items from Turkey, we are not responsible for delays that are caused outside of our store, for example: logistical issues, shipping container and labour shortages, supply chain issues etc. Deposits for these orders cannot be refunded due to delays in predicted arrival times.